Privacy Policy

Last Updated: 09/10/2026

KrickTalk 10DLC Privacy Policy

Introduction
At KrickTalk, we are committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information in connection with our SMS/MMS messaging services, in compliance with 10DLC/A2P messaging requirements.

Information We Collect
We collect personal information, such as your name and phone number, when you opt in to receive SMS/MMS communications from KrickTalk through our website contact form. We record your name and mobile phone number together with the fact, date, and channel of that consent, and the exact disclosure wording you agreed to. We may also collect device and account information as needed to deliver our VoIP services and to meet regulatory compliance obligations.

How We Obtain Consent
Consent to receive SMS/MMS messages from KrickTalk is obtained through the SMS opt-in checkbox on our website contact form at https://kricktalk.com/contact. The checkbox is unchecked by default when the page loads, and only opts you in if you affirmatively check it yourself. It is never pre-selected, and leaving it unchecked does not prevent you from submitting the form — consent is not a condition of purchase or of receiving services.

The disclosure shown beside that checkbox, which you agree to by checking it, reads in full:

“I agree to receive automated text messages from KrickTalk, including Customer Care, Account Notification, Marketing/Promotional, and Delivery Notification messages, at the phone number provided. Message frequency varies. Consent is not a condition of purchase. Msg & data rates may apply. Reply STOP to cancel or HELP for help. View our Privacy Policy and Terms of Service.“

We record the date and time of every opt-in together with the exact wording above, so the consent behind any number we message can be produced on request.

We do not obtain consent for this program through text-message keywords, third-party lead forms, or any other method, and we never purchase, rent, or use a third-party list.

How We Use Information
The information we collect is used to:

  • Send Customer Care, Account Notification, Marketing/Promotional, and Delivery Notification messages to customers who have consented to receive them
  • Provide and support our VoIP services
  • Respond to inquiries submitted through our website
  • Meet our legal and regulatory obligations, including 10DLC/A2P messaging requirements

Messaging Terms & Conditions
When you opt in to receive SMS/MMS communications from KrickTalk through our website contact form, you agree to receive Customer Care, Account Notification, Marketing/Promotional, and Delivery Notification messages.

  • Message frequency may vary.
  • Message and data rates may apply, depending on your mobile carrier plan.
  • Text STOP to opt out at any time, or HELP for assistance.
  • You can also reach us directly at 435-777-8887 or support@kricktalk.com.
  • Carriers are not liable for delayed or undelivered messages.

Opting Out
You can opt out at any time by replying STOP to any message. Once you opt out, you will receive one final confirmation message, and no further messages will be sent unless you opt in again by visiting https://kricktalk.com/contact and re-submitting the form.

We Do Not Sell Your Information
We will never sell, rent, or lease your personal information to third parties for marketing purposes. Your information is used only for the purposes described in this policy.

Mobile information — including phone numbers and SMS opt-in and consent data — is never sold, rented, leased, or shared with third parties or affiliates for their own marketing or promotional purposes. Text-messaging originator opt-in data and consent are excluded from every other category of information sharing described in this policy: they are not shared with any third party for any purpose other than delivering the messages the recipient asked to receive.

Sharing of Information
We may share information with trusted service providers who help us deliver our messaging services, and only to the extent they need it to do so. Phone numbers are disclosed to the telecommunications and messaging providers that carry the message, and only as far as delivery requires, and to no one else, except where the law requires it. Those providers are contractually barred from using the data for their own purposes.

Your Privacy Rights
You have the right to access, correct, or delete the personal information we hold about you, and to withdraw your consent to receive messages from us. To exercise these rights, email support@kricktalk.com or call 435-777-8887.

Updates to This Policy
This policy may be updated periodically to reflect changes in regulations or business practices. The date at the top of this page shows when it was last revised; please review it periodically.

Contact
Questions about this policy, or requests about your own information, can be sent to support@kricktalk.com or made by phone at 435-777-8887.

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